​Last Updated: 13-11-2025

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At LUA Jewels, we are committed to protecting your personal information and ensuring a safe online shopping experience. This Privacy Policy outlines how we collect, use, store, and safeguard your data in accordance with the Information Technology Act, 2000 and applicable IT (Reasonable Security Practices and Procedures) Rules, 2011 of India.

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Information We Collect

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We may collect the following information when you interact with our website or place an order:

• Full Name

• Email Address

• Mobile Number

• WhatsApp Number (if different)

• Billing & Shipping Address

• Payment Information (processed securely via third-party gateway; we do not store card/bank details)

• Device information, IP address, and browsing data (standard practice for site analytics)

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How We Use Your Information

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Your information is used strictly for:

• Processing and completing your orders

• Sending order confirmations, updates, and packaging videos through WhatsApp

• Customer support

• Improving website performance

• Legal compliance and record-keeping

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WhatsApp Communication Consent

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By placing an order on our website, you automatically consent to receive:

• Packaging videos

• Order updates

• Delivery notifications

• Customer support communication
  via WhatsApp.

This consent is considered accepted at the time of purchase.

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Sharing of Information

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We do not sell, rent, or trade customer data to any third party.
Information may only be shared with:

• Delivery partners for order dispatch

• Payment gateway providers

• Legal authorities when required by law

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Data Security

 

We implement reasonable technical and physical safeguards to protect your personal information.
All payments are processed through secure, PCI-DSS compliant gateways.

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Data Retention & Deletion

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We retain your data only for as long as necessary.
You may request deletion of your data by contacting our support email.

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Jurisdiction

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Any dispute related to privacy will fall under the exclusive jurisdiction of Ahmedabad, Gujarat.

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Contact Us

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For privacy concerns or data-related requests, contact:
Email: luajewels07@gmail.com